The Challenge
APEX Global Logistics operates across multiple ports, managing a high volume of daily custom clearances. Their teams struggled with siloed operations: data entered by freight agents had to be manually re-keyed by custom clerks, leading to filing errors, delays, and ICEGATE registration bottlenecks. Invoicing also lagged behind operations, hurting cash flow.
"Before ELMS, we were drowning in double entries. Now, a shipping bill is generated and pushed to ICEGATE in minutes. It completely changed our operations."
Vikram Sharma — Head of Customs, APEX Global
The Solution
By implementing the ELMS Customs Clearance and Export Operations modules, APEX connected their operations directly to ICEGATE. Data entered at the job creation stage now automatically populates e-Sanchit uploads, shipping bills, and bills of entry. Invoices are automatically drafted upon customs release, eliminating redundant data entry.
The Results
With ELMS, APEX saw their average customs filing time drop by 65%. Manual data entry errors disappeared, achieving 100% ICEGATE submission accuracy. The finance team cut invoicing delays from days to minutes, significantly increasing operational speed and billing accuracy.